1. Introduction
At CI Solutions, we strive to provide high-quality services and ensure customer satisfaction. This Refund Policy outlines our procedures and conditions for processing refunds. By using our services, you agree to the terms outlined in this policy.
2. Refund Eligibility
2.1 Services Provided
Refunds are generally not provided for services once they have been completed or delivered. If you are not satisfied with the service provided, please contact us within 7 days of service completion to discuss your concerns.
2.2 Subscription and Recurring Payments
For subscription-based or recurring services, you may request a refund for any unused portion of the service period if you cancel your subscription before the next billing cycle. Refunds will be prorated based on the remaining service period.
2.3 Digital Products
Refunds for digital products or downloadable content are not available once the product has been accessed or downloaded. If you encounter technical issues with a digital product, please contact our support team for assistance.
3. How to Request a Refund
To request a refund, please follow these steps:
- Contact Us: Reach out to our customer support team via email at sales@cisolutionss.com or by phone at +17327068575.
- Provide Details: Include your order number, the reason for your refund request, and any relevant documentation or evidence to support your claim.
- Review Process: Our team will review your request and determine eligibility based on the terms of this Refund Policy. We may request additional information if necessary.
4. Refund Processing
If your refund request is approved, we will process the refund to the original payment method within 7 business days. Please note that it may take additional time for the refund to appear on your bank statement or account.
5. Exceptions
Refunds may not be available in the following cases:
- If the service has been completed to your satisfaction.
- If the request is made outside the specified timeframes for eligibility.
- For services or products that have been used or accessed.
6. Contact Us
If you have any questions or need assistance regarding our Refund Policy, please contact us at:
CI Solutions
Email: sales@cisolutionss.com
Phone: +17327068575.
Address: 367 County Home Rd, Rockingham, NC 28379.
7. Policy Updates
We may update this Refund Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website. Your continued use of our services after such changes indicates your acceptance of the revised policy.